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Everyone has questions, it’s perfectly natural. We’ve tried to answer some of the most common ones we get below.

Can’t find the answer?

If you’re still unsure, have questions, unsure how to proceed, that’s OK! Get in touch with us here, and we’ll do the best we can to answer your questions!


Whether you already know what you are looking for or just need to ask a few questions, we are here to help. Contact the closest office, and our team will provide the necessary information, answer any questions, and book your first appointment if you would like. For convenience, you can also book an appointment online here. 

Your initial appointment is more of an informative and ‘get to know you’ type of session. During your initial appointment, you will work collaboratively with the therapist to complete a full intake assessment, and discuss your needs and get an idea of the therapeutic process. The purpose of this session is for your therapist to understand your presenting concerns and history, review our clinic’s policies, determine if our services and therapist are a good fit for you. If the therapist believes the services that we provide are a good fit for your current needs, then treatment goals and a treatment plan will be established.

Essentially, our psychologist and social workers both provide therapy using many of the same interventions and support services. The majority of clinical social workers and clinical psychologists use a variety of psychological techniques to assess and counsel their clients. Educationally speaking, a social worker will have a Masters Degree in Social Work (MSW) or a degree equivalent, while a psychologist will have a Ph.D.

The main difference between a psychologist and a social worker is that a psychologist can provide a diagnosis using psychological assessments, while a social worker cannot. A practicing psychologist is trained to assess and diagnose problems in thinking, feeling and behaviour, and to help people overcome or manage these problems. A psychologist is uniquely trained to use psychological tests to help with assessment and diagnosis. A social worker cannot provide a mental health diagnosis.

The duration of each session is typically one hour in length unless otherwise arranged. The session’s working component is usually 50 minutes in length, with the remaining 10 minutes reserved for fee payment, booking the next appointment and/or recording of session notes. The number of sessions required is dependent on each client, their presenting concerns and goals. This would be discussed in your initial appointment with your therapist.

Registered Psychologist

$225 per hour

Social Worker (MSW)

$150 per hour

Payment Methods

For your convenience, we accept payment options including cheque, debit, credit card, or e-mail transfer. Payment is due at the end of each session.

Extended Coverage/Insurance

As you may be aware, psychological and social work services are not universally funded by OHIP. Most extended health insurance plans cover a portion or all of the cost. Our fees are covered by many extended healthcare insurance plans. Please check with your plan provider regarding social work, psychotherapy, and psychological services coverage, and the limits of such coverage per hourly and yearly basis. It is your responsibility to submit completed forms to your insurance provider.

If you do not have an extended healthcare insurance benefit plans, social work and psychological services can be claimed as a medical expense when you file your income tax return. In other words, Registered Psychologists and Registered Social Workers are authorized “medical practitioners” for the purpose of claiming medical expenses. For more information, please, visit www.cra.gc.ca/medical.


Cancellations or rescheduling require 24-hour advance notice to avoid hourly costs.

While you do not require a referral to book an appointment, we accept them from physicians or general practitioners, occupational therapists, lawyers, etc.

We are available by appointment only and do not accept drop-ins. Please contact our closest office we’ll make every effort to get you an appointment as soon as possible.

We do offer sessions virtually. Sessions can be conducted via phone or by video using a secure platform.

Our Peterborough and North York office are wheelchair accessible.

If you require wheelchair accessibility at our Bobcaygeon or Belleville offices, let us know ahead of time so we can schedule your appointment location accordingly.

Treatment is completely voluntary, and you can terminate treatment at any time. We encourage the client to discuss this with their clinician to address the issue and either change the therapeutic approach or recommend other resources.

Psychologists and social workers are not trained or licensed to prescribe medications. However, we often work with your other healthcare providers (e.g. family physician or psychiatrist) who are prescribing and managing your medications.

North York Location: If you are arriving via subway, you will want to get off at the North York Centre stop. If you are driving to your appointment, there are two nearby parking lots; a Canada Wide Parking (located at 5075 Yonge St.) with elevator access to the building, and the Loblaws Parking (located at 5095 Yonge St.) located just down the street from our building. There is also plenty of GreenP roadside parking down the street (ex. 10 Empress Ave).

Bobcaygeon: Free parking is located next to the Restore Balance entrance at the rear of the building.

Peterborough: Street level parking is available on George St. Additionally, there is a paid municipal parking lot located at 166 Brock St.

Belleville: Free parking is located in front of the building’s main entrance.

No, we do not require you to bring anything to your first appointment. Our client registration form will be sent to you via email and should be completed prior to your appointment. Completing this form in advance ensures your first session is dedicated to therapy and not paperwork.

The full fee will be charged for all sessions cancelled with less than 24 hours notice. You need to inform our clinical coordinator or your therapist by email or call, of any cancellations or changes to your appointments and give as much notice as possible.

If you are late for an appointment, you will still be charged for the missed time (e.g. showing up 20 minutes late for their appointment, the full 60 minutes will be charged; will not be prorated).