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Everyone has questions, it’s perfectly natural. We’ve tried to answer some of the most common ones we get below.

Can’t find the answer?

If you’re still unsure, have questions, unsure how to proceed, that’s OK! Get in touch with us here and we’ll do the best we can to answer your questions!


Whether you already know what you’re looking for, or just need to ask a few questions, we are here to help. Call (416-732-5590) or email us (admin@iwantbalance.ca), and our clinical coordinator can provide you with all of the necessary information you need, and book you in for your first appointment with one of our clinicians. Our clinical coordinator will ask a few simple questions to match you with the clinician that best suits your needs. We can also answer any questions related to billing and insurance, or any other questions that you may have. If it’s easier, you can also book an appointment online here. 

Your initial appointment is more of an informative and ‘get to know you’ type of session. During your initial appointment, you will work collaboratively with the therapist to complete a full intake assessment, and discuss your needs and get an idea of the therapeutic process. The purpose of this session is for your therapist to understand your presenting concerns and history, review our clinic’s policies, determine if our services and therapist are a good fit for you. If the therapist believes the services that we provide are a good fit for your current needs, then treatment goals and a treatment plan will be established.

Essentially, our psychologist and social workers both provide therapy using many of the same interventions and support services. The majority of clinical social workers and clinical psychologists use a variety of psychological techniques to assess and counsel their clients. Educationally speaking, a social worker will have a Masters Degree in Social Work (MSW) or a degree equivalent, while a psychologist will have a PhD.

The main difference between a psychologist and a social worker is that a psychologist can provide a diagnosis using psychological assessments, while a social worker cannot. A practicing psychologist is trained to assess and diagnose problems in thinking, feeling and behaviour, and to help people overcome or manage these problems. A psychologist is uniquely trained to use psychological tests to help with assessment and diagnosis. A social worker cannot provide a mental health diagnosis.

The duration of each session is typically one hour in length unless otherwise arranged.  The working component of the session is usually 50 minutes in length, with the remaining 10 minutes reserved for fee payment, booking the next appointment and/or recording of session notes. The number of sessions required is dependent on each client, their presenting concerns and goals. This would be discussed in your initial appointment with your therapist.

Our fee for a psychologist is $225 per hour, and our fee for a social worker is $150 per hour.
Our fees reflect the recommended provincial rate for psychologists and social workers.
Services provided by psychologists are not covered by OHIP. Our services are not universally funded by OHIP. Clients may have extended health coverage through their employer or private insurance plan, which may cover our services. It is the client’s responsibility to verify with their extended health coverage if they have coverage for a Registered Psychologist or Registered Social Worker. The amount of coverage varies with each plan, so we suggest checking with your specific provider to determine the amount of coverage you have for each session and the total amount of coverage you have for each service or calendar year. All invoices are required to be paid out of pocket from clients, where a receipt will then be given to the client to submit to their insurance.

We do not require a referral to book an appointment, however we do accept them from physicians or general practitioners, occupational therapists, lawyers, etc.

We have clinicians offering services in English, Russian and Ukrainian.

We are available by appointment only and do not accept drop-ins. If you call 416-732-5590 we’ll make every effort to get you an appointment as soon as possible.

We do offer sessions via phone or online using secure online video software.

Our North York office is wheelchair accessible.

In our Bobcaygeon office, if you require wheelchair accessibility, let us know ahead of time so we can schedule your appointment location accordingly. We are currently experiencing some issues with our elevator, therefore appointments requiring wheelchair accommodations will be booked on the ground level floor. We are also happy to provide other accommodations as appropriate. Please let us know your accommodation needs when booking.

Treatment is completely voluntary and you can terminate treatment at any time. We encourage the client to discuss this with their clinician to address the issue and either change the therapeutic approach or recommend other resources.

Psychologists and social workers are not trained or licensed to prescribed medications. However, we often work with your other healthcare providers (e.g. family physician or psychiatrist) who are prescribing and managing your medications.

North York Location: If you are arriving via subway, you will want to get off at the North York Centre stop. If you are driving to your appointment, there are two nearby parking lots; a Canada Wide Parking (located at 5075 Yonge St.) with elevator access to the building, and the Loblaws Parking (located at 5095 Yonge St.) located just down the street from our building. There is also plenty of GreenP roadside parking down the street (ex. 10 Empress Ave).
Bobcaygeon: There is free parking in front of the office.

Please note, if you are coming in during the regular business hours, please, have a seat in the waiting room and your therapist will come out to greet you (there is no need to check in with the reception). If your appointment is during the hours when the main entrance is closed, please enter through the back entrance, toward the right side of the building. Please, wait in your vehicle and your therapist will come out to greet you. We ask that you do not enter the after-hours entrance without therapist due to privacy of our patients.

No, we do not require you to bring anything to your first appointment. Our client registration form will be sent to you through email to be completed online prior to your appointment. This ensures time efficiency, and for time of your first session to be dedicated to having a conversation with your therapist.

The full fee will be charged for all sessions cancelled with less than 24 hours notice. You need to inform our clinical coordinator or your therapist by email or call, of any cancellations or changes to your appointments and give as much notice as possible.

If you are late for an appointment, you will still be charged for the missed time (e.g. showing up 20 minutes late for their appointment, the full 60 minutes will be charged; will not be prorated).

North York Office: We do not provide couples counselling, in which the couple is the client. We provide separate, individual counselling to each of the partners in a couple. This ensures a focus on the issues in your relationship, and to provide equal attention to both of you and your individual needs and strengths. This is a great starting point for change in your relationship.

Bobcaygeon Office: We provide couples counselling in our Bobcaygeon office with our Social Worker, Jill Duncan.